📦 Returns & Refund Policy — Dr. Zitacne

Last updated: June 8, 2025
Effective date: June 19, 2010

Overview

Customer satisfaction matters. This policy explains eligibility, timelines, non-returnable items, the RMA process, refunds, and exchanges.

Return Window & Eligibility

Returns are accepted within 30 days of delivery.

Items must be unused, unopened, and in original packaging to be eligible. Proof of purchase is required. We may refuse returns that do not meet eligibility.

Hygiene & Non-Returnable Items

Opened or used skincare products and opened patch packages are non-returnable due to hygiene and safety.

Also non-returnable: perishable goods, intimate/sanitary products, hazardous materials, and items explicitly marked non-returnable.

How to Start a Return

Email support@drzitacne.com with your order number, reason for return, and photos if the item is damaged/defective.

We will respond with instructions and a Return Merchandise Authorization (RMA) within 2 business days. Do not ship returns without an RMA.

Return Shipping & Costs

Customers are responsible for return shipping unless the return is due to our error (wrong item or defective).

We recommend using a trackable shipping service and insuring the return shipment; we are not responsible for lost return parcels.

Refund Processing

After we receive and inspect the return, we will notify you of approval/rejection. If approved, refunds are issued to the original payment method within 5–10 business days (bank processing times vary). Original shipping charges or return shipping costs may be deducted where applicable.

Exchanges & Replacements

We replace items that are defective or damaged. Email support@drzitacne.com with photos and order details. If a replacement is out of stock, we will offer a refund or store credit.

Partial Refunds

Partial refunds may apply for items not in original condition, damaged by buyer misuse, or returned after 30 days.

Gift Returns

Gifts shipped directly to the recipient may receive store credit when returned. Refunds to gift purchasers are handled per the original purchase.

Return Address

Return address will be provided after RMA approval. Do not send returns to the manufacturer.

Questions & Support

Email: support@drzitacne.com